Mozilla Firefox Support

The story

http://support.mozilla.com is the support site for Firefox. It has been running a (customized) version of TikiWiki since ??. Translations
have begun into the following languages: Ukrainain, Russian,
Portuguese, Norwegian, Lithuanian, Spanish, Brazilian. There's an
average of about 8 per language right now. There are an additional average 15 articles in each of the following:
French, Italian, Dutch, Italian, Swedish in draft right now.

Use case description

Site: http://support.mozilla.com - User documentation for Mozilla software
Current wiki engine: TikiWiki 1.10 with new (feb 08) translation code
Contributors: ??
Translators: ??
Translation tools used: ??
Maturity stage: English content exists, some content in other languages
Peculiarities: Modifications go through a staging phase. Only approved pages are shown to non-editors.
Contact person: Nelson Ko
Priority needs:

Translation issues identified by Mozilla FF Support folks, and followup conversations

(See also CLWE Project User Feedback)

Need for preferred locale in URL to support proxy caching

• For scalability reasons and to support external proxy caching, a users' preferred locale (for users that are reading without being logged in) must be in the URL. Right now, this is not in TikiWiki, and I (Nelson) had to do it specially for Mozilla. Will merge in when I have time.

General requirements

• Easy way for localizers to keep track of en-US article changes
• Page not translated notification
• Simple "Translate this page" functionality
• "Potentially outdated" flag/status for localized articles
• Visible status for "potentially outdated" articles

Navigation-related...

• Remember current locale for in-page article links
• l10n URL support
• l10n fallback

More generic (non-translation specific) requirements:

http://wiki.mozilla.org/Support:PRD

More requirements that cropped up from initial use

• Browse categories should be sensitive to the preferred languages of the user https://bugzilla.mozilla.org/show_bug.cgi?id=421447
• Force people to set a language when creating new page https://bugzilla.mozilla.org/show_bug.cgi?id=419863
• Dynamic content (content ids) should be localizable (this I (Nelson) have done - need to merge) https://bugzilla.mozilla.org/show_bug.cgi?id=415242
• Freetags translation (Louis-Philippe has done this ) https://bugzilla.mozilla.org/show_bug.cgi?id=413011
• Search results should be language aware based on users' language
• Interface and other "auto-generated" elements need translation as well https://bugzilla.mozilla.org/show_bug.cgi?id=414361 (The tools are there in Tiki for this. I (Nelson) have cleaned up interactive translator (the rings thing), but somew more work to finetune. For e.g. language.php contains too many strings - even those for features not currently used.

UI finetuning

• Page language selector is now placed in actions box https://bugzilla.mozilla.org/show_bug.cgi?id=418483